Shipping & Delivery

Simple shipping. Predictable delivery.

We currently ship to Canada and the United States — easy, no-duty destinations that keep delivery smooth and checkout stress-free.

Tracked shipping Careful packaging Easy / no-duty focus

Countries

Where we ship.

We ship only to destinations we treat as "easy/no-duty" for our operation. This keeps delivery predictable and reduces surprise fees.

Country	Status	Notes
Canada	✓ Available	Domestic shipping from British Columbia.
United States	✓ Available	Tracked options available at checkout.

Outside these areas? Send us a message with your country — we'll let you know when we expand.

Rates

Shipping rates.

Rates are calculated at checkout based on destination, weight, and current carrier pricing. You'll see the full total before you pay.

Calculated at checkout

Live pricing

Based on your address + cart weight. No surprises at the end.

Weight-based tiers

Heavier carts

Larger orders may unlock different service levels. Adding a small item sometimes costs less than paying shipping separately.

Free shipping

Over $75 CAD / $60 USD

Free shipping automatically applied on qualifying Canada and USA orders at checkout.

Processing

Processing time.

1–3

Business days

Standard processing

Orders are typically processed within 1–3 business days. During launches or busy seasons, processing can take a little longer. We pack carefully to protect texture and prevent leaks in transit.

Weekends + holidays

Carrier business days

Most carriers move parcels on business days. Weekend/holiday movement depends on the carrier service selected at checkout.

Address changes

Contact us immediately

If your order hasn't been dispatched, contact us right away and we'll do our best to update the shipping address.

Delivery

Estimated delivery windows.

Processing time is separate from transit time. These are typical windows — not guarantees.

Destination	Typical transit	Notes
Canada	2–7 business days	Remote areas may take longer.
United States	4–10 business days	Times vary by state and service level.

Carriers can experience delays during peak seasons, weather disruptions, or regional service interruptions.

Tracking

Tracking + delivery updates.

Where do I get my tracking number?

Tracking is sent to the email you used at checkout (when available). Check spam/promotions if you don't see it.

My package says "delivered" but I don't have it.

First check around your address and with neighbors/building management. If it's still missing, contact us with your order number and we'll help you troubleshoot with the carrier.

Tracking hasn't updated in a few days — what now?

Some scans happen in batches. If updates pause for several days, contact us with your order number and we'll investigate the carrier status.

Fastest support: include your order number and the email used at checkout.

Shipping FAQ

Common questions.

Do you offer local pickup?

If you want a local pickup option in BC, contact us — we'll confirm if it's available for your area and order size.

Can you ship to PO boxes?

Some services can deliver to PO boxes and some can't. If you need a PO box delivery, choose an option at checkout that supports it (when available).

What happens if a package is returned to sender?

If a package is returned due to an address issue or missed delivery, contact us. We can re-ship once it arrives back, or arrange a fair solution. Return shipping may apply.