FAQ
Honest answers.
Everything you want to know before you try — and after you buy.
The Basics What makes Milky Tallow different from other moisturizers?
We start with grass-fed tallow — a fat with a lipid profile remarkably similar to human skin — and pair it with clinically aligned actives at daily-use levels. No fillers, no fragrance in facial products, no "sting = working" approach. Barrier support is the foundation; everything else builds on it.
Is tallow from animals? Is it ethical?
Yes, tallow is rendered from beef fat. We source ours from grass-fed operations in BC and prioritize suppliers with humane, transparent practices. If animal-derived ingredients are a concern, our products aren't the right fit — and we'd rather be upfront about that.
Do your products smell like beef?
No. Our tallow is carefully purified to be odor-neutral. Facial products are completely fragrance-free; select body products use skin-safe essential oils only.
Will tallow feel heavy or greasy?
Done well, no. Apply a thin layer and build only if your skin is very dry. The goal is lasting comfort without residue — nourishing, never heavy.
Skin Compatibility Is Multi-Active suitable for sensitive skin?
It's designed to be comfort-forward and fragrance-free. If you're highly reactive, patch test and keep your routine minimal while your barrier resets — or start with the Unscented Tallow Face Moisturizer first.
Can I use these products if I'm acne-prone?
Tallow is a non-comedogenic fat and doesn't block pores in the way some oils do. That said, everyone's skin responds differently. We recommend a patch test and a minimal routine approach while introducing new products.
Are the products safe during pregnancy?
All Milky Tallow facial formulas are fragrance-free and use mild actives. That said, we always recommend consulting your healthcare provider before introducing new skincare during pregnancy or nursing.
Routine & Usage How do I use Multi-Active Face Cream?
Apply a thin layer to clean skin, AM and/or PM. Mornings: follow with broad-spectrum SPF. New to actives? Start PM only, 2–3 nights a week, then build up. Keep the rest of your routine minimal — don't stack strong actives.
Can I layer these products?
Yes — apply thinnest to thickest. Multi-Active is a moisturizer step, so it goes on after serums and before SPF. Avoid stacking strong actives like retinoids or high-percentage acids alongside ours while building up tolerance.
How long until I see results?
Barrier repair takes time. Most people notice immediate comfort and hydration from day one; tone and texture improvements from niacinamide and MAP become visible with consistent use over 4–8 weeks.
Orders & Shipping Where do you ship?
We ship within Canada and the United States. Canada delivery: 2–7 business days. USA delivery: 4–10 business days. Free shipping on orders over $75 CAD / $60 USD.
What is your return policy?
If you're not happy with your purchase, contact us within 30 days of delivery. We handle returns and exchanges on a case-by-case basis — we'd rather you find the right product than be stuck with the wrong one.
View our full returns policy →
Where do I buy?
All products are available through our main store at
milkytallow.com. Secure checkout with Visa, Mastercard, and PayPal.
Still have questions? Contact us →