Returns & Refunds

Clean policy. Clear outcomes.

We make small-batch skincare — which means we take hygiene and product integrity seriously. If something arrives wrong, we'll sort it quickly and fairly.

Hygiene-first Small-batch integrity Fair resolutions

When we help

What's covered.

Issue	Resolution	What we need
Arrived damaged	Replace / Credit / Refund	Photos of item, packaging, and shipping label
Incorrect item	Replace / Correct shipment	Photo of item received + order number
Missing item(s)	Ship missing / Credit	Order number + what's missing
Defective packaging	Replace / Credit	Photo or video of defect (pump, seal, cap)

Slight natural variation in scent, shade, or texture between small batches is normal and not considered a defect.

What's not covered

When returns aren't possible.

Because our products are skincare, we follow a hygiene-first policy. Opened or used items can't be returned — this protects both you and future customers.

Not eligible

Opened or used products
Skin reactions (patch test first)
Incorrect address entered at checkout
Normal small-batch variation in scent or texture

Always eligible

Damaged on arrival (with photos)
Wrong item shipped
Missing items from your order
Defective seal, pump, or cap

Patch test tip: Apply a small amount to the inner arm or jawline and wait 24–48 hours before full use — especially if you're sensitive to actives or botanicals.

How to request

Three steps, no back-and-forth.

Contact us

Use our Contact page and include your order number and a clear description of the issue.

Send photos (if applicable)

For damage or defects: product + packaging + shipping label. The clearer the photos, the faster we can approve and resolve.

We respond within 1–2 business days

We'll confirm next steps and resolve it quickly — replacement, store credit, or refund depending on the situation.

Refund timing

How refunds work.

If approved, refunds are issued to the original payment method. Processing times can vary by bank or provider.

Step	Typical timeframe	Notes
Approval	1–3 business days	Once we receive the details/photos needed.
Refund issued	3–5 business days	Issued to the original payment method.
Bank posting	Up to 10 business days	Some banks take longer to post credits.

If you don't see your refund after 10 business days from issuance, contact us and we'll investigate.

Returns FAQ

Common questions.

What if my product's texture or scent is slightly different?

Small-batch skincare can vary slightly by season or raw materials. Minor differences are normal and not considered a defect. If you're genuinely concerned about the product, reach out and we'll help assess.

Do you refund for skin reactions?

We can't refund opened items due to hygiene standards. If you're concerned about sensitivity, we recommend patch testing first — and reach out if you need help choosing a gentler formula for your skin type.

My package is marked "delivered" but I don't have it.

Check around your delivery location, with neighbors or building management, and confirm your address was correct. If it's still missing, contact us with your order number and we'll help troubleshoot with the carrier.

Can I return an unopened product I changed my mind about?

In rare cases we can arrange this — contact us first. We'll confirm whether a return is possible and provide instructions. Please don't send anything back without confirming with us first.