A simple way to get support.
Use the form below for order questions, shipping, product guidance, or any other concerns. We look forward to hearing from you.
Send a message
Typically 1-2 business days
Common questions
How long does it take to hear back?
We reply as quickly as possible, usually within 1-2 business days. During launches or busy seasons responses may take a little longer, but we will get to you.
What should I include for order issues?
Please include your order number, the email used at checkout, and any helpful photos. The more detail you share, the faster we can help.
Which product is best for sensitive skin?
Unscented Tallow Moisturizer is best for sensitive or reactive skin. Multi-Active Face Cream suits normal-to-advanced routines.
Any tips if I am using actives?
Introduce one active at a time, keep frequency conservative, and prioritise moisturisation and SPF. Our tallow base helps keep the barrier intact.
Do you offer wholesale or retail partnerships?
Yes. Use the contact form above and select Wholesale / retail as your subject.